Technical Help with your Hello Insight Platform

Get information about setting up your account, including explanations of how to set up programs, sites, and groups. Learn how to manage access to the Hello Insight platform, and set…

9 articles in this collection
Written by Hello Insight Member Success and Angelica Carrillo

How Do I Know Who Has Submitted Pre Surveys?

Using the “Track Responses” feature when administering surveys at Post.

Written by Angelica Carrillo
Updated over a week ago

What responses are excluded from reports? | Responses List

This article will help you understand which responses are flagged and not included in reports.

Written by Hello Insight Member Success
Updated over a week ago

Setting up your Hello Insight Account

For those with the organization leader role, you may follow this process to set up your Hello Insight account.

Written by Hello Insight Member Success
Updated over a week ago

How to Find Missing Data

If your dashboard is showing a different count of surveys than what is expected, here are some steps you can take to troubleshoot.

Written by Hello Insight Member Success
Updated over a week ago

All About Organization Leaders and Program Leaders

Learn what capabilities each type of user has, as well as how to change them.

Written by Hello Insight Member Success
Updated over a week ago

Adding Programs, Sites, Groups and Program Leaders

For those with access an Organization Leader (OL), you have the ability to create new Programs, Sites, and Groups right in your dashboard.

Written by Hello Insight Member Success
Updated over a week ago

Adding and Editing Groups in an Existing Program

How to add Groups to an existing Program if you are an Organization or Program Leader.

Written by Hello Insight Member Success
Updated over a week ago

Survey Administration Tips and Tricks

We've listed some helpful things to keep in mind as you administer surveys.

Written by Hello Insight Member Success
Updated over a week ago

Software and Hardware Requirements

Learn what you'll need to use Hello Insight.

Written by Hello Insight Member Success
Updated over a week ago